In the early 1900s, Mom & Pop (small, family-owned) shops were the epitome of customer-centric service. The simple retail experiences of yesteryear were often less magical then today, but the store owners put their customers' needs first. And, if you were one of their regulars, your order would be ready as you walked in the door.
We've surfed through dozens of articles and reports on customer service to find exactly what a great customer service experience entails. Through our research, we identified three ingredients that were needed to create a happy customer.
Gary Vaynerchuk, a leading expert in the customer service industry, says in his book Thank You Economy, "It’s still so rare for anyone to be personally acknowledged by a brand that the impact of such a simple, polite gesture on a customer’s buying habits could be huge."
Can you imagine if you, out of the blue, received 2 free tickets in the mail to your favourite sports team... from a company that you buy widgets from. You would tell everyone about it... and you would make sure others know the company's name!
The more ways you have for your customers to contact you, the happier they'll be.
Short Answer: Yes! However, each message sent or received is subject to your own carrier's fees.
Long Answer: Currently, when someone sends you a message through your website, you will receive it from a Canadian phone number. You will reply to that Canadian phone number to respond to your customer. These messages are subject to your own carrier's fees - Online Live Chat will not charge you a "per message" fee. We are talking with international carriers to expand our fleet of phone numbers - to support countries across the world. Our live online dashboard will work anywhere in the world.
Online Live Chat offers real time website chat seamlessly throughout Canada and the United States.
Online Live Chat live chat support is in the process of securing local European phone numbers, so that you can eliminate international texting fees.
Online Live Chat website chat tool talking to worldwide carriers, so we can help you avoid international sms charges.
Not receiving any leads from your website? With 2 minutes of installation time and our free trial, you'll see an instant increase in website conversion and revenue by providing personal, live customer support.
You will receive your customers' messages as a text message on your own cell phone. You can reply simply by responding to the message. Online Live Chat works on any cellular phone made after 1958. Your customers will be amazed at your lightning quick responses and increase availability.
With Online Live Chat, you can see which page each of your website's guests visit... and approach them. You'll have a detailed background of their location, browser, and a report on how they found your site. Start a conversation with them with these pre-qualified leads.
Need distraction-free time? Going on vacation? Turn off Online Live Chat or set your Support Box to only show between certain hours of the day. In the office today? Use our web-based software to make the most of your marketing time.
After your FREE, no-obligation, no-money-down, no-credit-card-down 14-Day trial, your Online Live Chat pay-as-you-go packages are 100% satisfaction guaranteed. If you're ever not satisfied after that, cancel your account and your card will never be charged again. Visit our Pricing page for more details.
Visit our sign up page - your first 14 days are free on any plan! Once you've signed up, you'll
You can change when your office hours are, add other users, and change your Call To Action.
You're fully protected by a 100% No-Risk Double Guarantee. If you don’t increase your website’s conversion rate or revenues within 14 days after your Trial Period, just let us know and we’ll send you a prompt refund - no questions asked. Want to see how Online Live Chat will pay for itself? Visit our Online Live Chat Profit Calculator .